There is nothing you can do to placate them.
My response is, don't accept that criticism. Just respond quickly that it is not how you operate your guild. If they want something, they must tell you and your job then, is to help them toward that goal.
They may not have what it takes to be the greatest Mythic raider or even a Rated-BG star, but that doesn't mean you cannot help them toward that goal.
But, I believe, it isn't the leads job to pull them off the sidelines if they aren't willing to meet you half way.
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